IS A SCRUB-A-BUD MEMBERSHIP RIGHT FOR YOU?

Read on to decide..

Membership Fee

$36 per year

payment for baths is separate cost

+

Cost of Bath

$10 per pet

each time you're in

Membership Highlights-

-Leave it the way you found it

Membership is for those that agree to rinse & remove all of their pet's hair from the tub and vacuum all of their pet's hair from the floor and drying booths.

Rinse & disinfect the tub.

Vacuum your pet's fur from the floor and any other surface

-Special MEMBERS ONLY prices for baths

Just $10 per pet each time you're in (ex. if you bathe 3 dogs it's $30)

Pay as you go, using our self-check-out terminal

-After hours access-

Members hours are 6am-10pm every day.

365 days a year. Even holidays.

-One membership for the whole household

-Cancel at any time

-No time limits, No usage limits, No appointments

-Access to the Midlothian MEMBERS ONLY location

Start your membership-

In person at the Stratford Hills location during walk-in hours at least 30 minutes before our closing.

valid gov't issued photo id required

Online in a few short steps

1. Read the Membership Agreement

2. Watch the tutorial videos (they're short)

3. Submit completed Registration Form

Upload of valid gov't issued photo id with id number required

4. Pay via the link on the confirmation page

YOUR ACCESS CODE WILL BE SENT TO YOU WITHIN 12 HOURS

FAQ

Do I need to have a Membership to use the facility?

Nope. You're welcome to use the facility during the attended hours just like always. The cost is $20. You clean your pet, We clean the mess.

How will I access the facility during Member-Only hours?

You will be assigned a 6-digit access code. Enter that code on the Keypad at the front door and the door will unlock. The door will then automatically lock behind you as it closes.

What if I need assistance or the BathHouse requires immediate attention during unattended hours? Am I safe using the facility during extended hours?

You can call or text 804-709-5965. This number is posted inside and outside of the Facility. If there is a water/gas/fire or personal emergency please dial 911.

The shopping center is a well-used, family friendly environment. There are also cameras throughout the Facilities for safety and security. These are monitored as well as recorded.

What kind of cleaning is my responsibility when using the facility as a Member?

You’ll rinse the tub and remove all the hair. Spray the tub with the disinfecting cleanser provided and leave it.

If you’ve blown any hair from your pet, vacuum or sweep it up.

Scrubbing and mopping will be done daily by a CTBH bathhouse attendant.

If I become a Member can I ever choose to have CritterTown clean that mess? Sometimes I just might not have the time, or the desire to deal with it.

Of course! You can opt for the “WE clean the mess” option for $15,

ONLY during attended hours.

What payment methods are available during Unattended Members-Only hours?

Credit card and Apple Pay. Pay as you come or go, using our self-check-out terminal.

Cash cannot be used after hours.

What if I want to purchase something from the Stratford Hills Market during unattended hours?

Feel free to add whatever merchandise you need during self-checkout. Just scan it in using the handheld scanner.

Can I bring guests?

Sure. Guests are welcome to accompany members. They are welcome to bathe their pet for the same low $10 so long as the Member is also present. As the Member, you will be fully responsible for your guest’s usage of the facility and ensuring the guest’s bath is paid for.

Do I need a credit card on file?

You do. The Annual Member Access Fee will be automatically charged to your card on file.

*Baths are not, as they are pay-as-you-go.*

Retain your Membership Payment Confirmation email to update your payment method or cancel your membership at any time.

(CTBH staff can also help make those changes if needed)

SEE THE MEMBERSHIP AGREEMENT HERE

for complete benefits and responsibilities

READY TO SIGN UP?